Refund policy

Return and Refund Policy

We want you to feel confident trying Hush.

Every Hush order is covered by our 60-day guarantee. If you are not satisfied with your order, you may request a return within 60 days of delivery.

To be eligible for a return, the device must be in good condition and include the original accessories and packaging when possible. We reserve the right to refuse returns that are damaged, missing parts, heavily used beyond normal trial use, or not returned in a reasonable condition.

To start a return, contact us at hello@hushself.com with your order number and the email used at checkout.

Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect.

Once your return is received and inspected, we will notify you by email. If approved, your refund will be issued to the original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@hushself.com with your order number and clear photos of the issue. We will help make it right.

Order Cancellations

Orders can only be cancelled before they have been processed or shipped. If your order has already shipped, you may request a return after delivery.

Final Notes

Shipping fees, customs duties, import taxes, and return shipping costs are non-refundable unless required by law.